Freebody | FAQ

1. What is your warranty policy?

We offer a 12-month limited warranty covering manufacturing defects in materials and workmanship. This does not include normal wear and tear, water damage (unless specified), battery replacements, or damage caused by misuse. For full details, visit our Warranty Policy.

2. How do I make a warranty claim?

Contact us at info@freebody.com.au with your order number and photos of the issue. Our team will guide you through the process.

3. Do your watches come with batteries installed?

Yes, all our watches come with pre-installed, sealed batteries ready to use.

4. Are your products water-resistant?

Some of our watches are water-resistant. Please check the product description for specific water resistance details and care instructions.

5. How do I care for my watch or accessory?

Avoid exposure to extreme temperatures, strong magnetic fields, and harsh chemicals. Clean your watch gently with a soft cloth and follow the care instructions provided with your product.

6. Can I return or exchange my purchase?

Yes, we accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. Please see our Returns & Exchanges page for more info.

7. How long does shipping take?

Shipping times vary by location but typically take 5–10 business days within Australia. International shipping may take longer.

8. Can I track my order?

Yes, once your order ships, we’ll send you a tracking number via email.

9. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and times vary depending on the destination.

10. How can I become a stockist?

If you’re interested in stocking Freebody products, please contact us at info@freebody.com.au with your business details.